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By Matthew Reis and Judith Geller

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We can all develop our management and leadership abilities with effort, prac© American Management Association. All rights reserved. org/ 12 A MANAGER’S GUIDE TO HUMAN BEHAVIOR tice, and feedback. Once these skills are developed, it is also important to be able to differentiate when you need to lead and when you need to manage. Let’s explore these two areas in greater depth. The Role of a Manager A successful manager is flexible in nature and comfortable with current ways of doing things, such as maintaining structure and enforcing rules.

Org/ 28 A MANAGER’S GUIDE TO HUMAN BEHAVIOR By now you have an understanding of the importance of self-assessment and the role of emotional intelligence in identifying your feelings and reactions to others. In the rest of the chapter, we will explore the following four steps to help you build on this understanding and increase your effectiveness in the workplace: 1. 2. 3. 4. Gain a realistic view of yourself. Get honest feedback. Understand your personality type. Plan for meaningful development and to change behaviors if needed.

Dr. Muhammad Yunus, Grameen Bank (Founder and Managing Director, 1976-present) Dr. Yunus is a Bangladeshi banker and economist who founded Grameen Bank in 1976 to lend money to poor people who could not qualify for regular bank loans. His concept of “microcredit” has allowed loans to millions of people and the bank is 90% owned by the people themselves (10% was purchased by the government after it legislated the bank as independent in 1983). In 2006, Yunus and the bank were jointly awarded the Nobel Peace Prize.

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